The Escape Room Derry


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Frequently Asked Questions

Here are some frequently asked questions about the room, what your experience will be like and what to expect and bring (or leave at home) for your time with us.

Quick Start Guide
  1. Grab a group friends (Double check room capacity!) or we will make new friends for you!

  2. Sign up for a time slot through our booking system!

  3. Show up and get locked into a room (Kinda. You can always get out if you really need to, but we think it breaks the illusion).

  4. Solve the puzzles and escape the room within an hour! We do give hints at 20 minutes and 40 minutes, but only if EVERYONE agrees to it. ( A single 'no' means no clue!)

Below is some good info, you should read it all...
What's the best way to contact The Escape Room Derry?
The best way to contact us is via email ( Because we are by appointment only, we may not be in the office when you call.  
Where are you located?
If you make your way to the Danforth traffic circle (that's the official name for the Derry traffic circle), you're here! We are located on the bottom floor of the brick building with white pillars.  You can park in the back of the building and use the back door.  The building has a giant sign on the front that says SHARX.
Wait, are we REALLY locked in a room?

No, the door is never locked and if anyone in your party needs a break, he/she can walk out at anytime.  Our local fire and police departments want you to be safe, and so do we.

How do bookings and reservations work?

We're open by appointment online.  Please be sure to pay special attention to the date when booking! We’d hate for you to come on the wrong day and miss out on the fun.  You will receive a confirmation email immediately after booking and a reminder email the day before your scheduled time.  By booking a party of 4 or more, you will have your room to yourselves.  Booking a party of 3 or less?  You might have people join your experience.  

What time should we arrive? What is your Late Policy?

Please ensure that your entire group arrives 10-15 minutes prior to your booked time slot. If your group is late past a 10 minute grace period, we’ll deduct that time from your time limit in the escape room. Believe the reviewers, you’ll want every second… 

What should I bring with me?

You don't need to bring anything in the room with you in order to accomplish the puzzles.  In fact, we have lockers (with padlocks) available for our guests to use in case you want to lighten your load (i.e. phone, jacket, purse, backpack, etc).

What is the age requirement?

The Escape Room Derry prides itself in being family friendly.  All three of the rooms are appropriate for all ages.  You know your children so if you believe they can participate, then go for it!  No need to pay for children under the age of 6 but keep in mind, your intention is to escape.  :)

How long will the experience last?

You will have a 5-10 minute briefing upon arrival. You will be "locked" in the room for exactly 60 minutes. Spend a little time with us afterwards for debriefing and photos. The entire session will last 80-90 minutes.

Do you have parking?
Absolutely. Parking is around back of the building and is free for everyone coming to join you for your experience.

Do you do refunds or cancellations?

If you need to reschedule your adventure, please reach out via email or Facebook messenger.  We understand that life happens.  

Do you offer donations or would like to take part in a fundraiser?

Here at The Escape Room, we really pride ourselves on giving back to the community. Please contact us directly so we can discuss details and how we can help!

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